Help Centre
Find answers, guides and support to help you get the most from gpex onesite. Browse helptopics, explore step-by-step guidance or contact our team for additional assistance.
Getting Started with GPEx OneSite
Learn how to set up your account and start accessing courses and resources.
Getting started with GPEx OneSite is simple and designed to help you quickly access your learning resources. Once your account is set up, you can log in to view your personalised dashboard, explore available courses, and begin your learning journey at your own pace. Navigate through course modules, track your progress, and access supporting materials all in one place. If you’re new to the platform, we recommend starting with the “Getting Started” guide above to familiarise yourself with key features and make the most of your experience.
Mygpex account & login
Learn how to set up your account and start accessing courses and resources.
Getting started with GPEx OneSite is simple and designed to help you quickly access your learning resources. Once your account is set up, you can log in to view your personalised dashboard, explore available courses, and begin your learning journey at your own pace. Navigate through course modules, track your progress, and access supporting materials all in one place. If you’re new to the platform, we recommend starting with the “Getting Started” guide above to familiarise yourself with key features and make the most of your experience.
Frequently Asked Questions
Do I need to create a new account for gpex onesite?
Yes. Creating an account gives you access to gpex onesite, allowing you to enrol in courses, track your progress, manage certificates and access professional development opportunities in one place.
I can't log in. What should I do?
First, confirm you are using the email address associated with your account. If you cannot remember your password, use the password reset option. If you continue to experience issues, contact the Gpex support team.
Why am I not receiving a password reset email?
Check your junk or spam folder and ensure you entered the correct email address. If the email still does not arrive, contact support for assistance.
Can I still access the previous LMS (Moodle)?
Access to the previous LMS will depend on gpex transition arrangements. If you require access to historical content or records, contact the support team for guidance.
How do I update my profile information?
Log in to gpex onesite and access your profile settings to update personal, professional and communication information.
How do I change my email address?
If you need to update the email address linked to your account, contact support for assistance.
Enrolment & progress
Learn how to set up your account and start accessing courses and resources.
Getting started with GPEx OneSite is simple and designed to help you quickly access your learning resources. Once your account is set up, you can log in to view your personalised dashboard, explore available courses, and begin your learning journey at your own pace. Navigate through course modules, track your progress, and access supporting materials all in one place. If you’re new to the platform, we recommend starting with the “Getting Started” guide above to familiarise yourself with key features and make the most of your experience.
Frequently Asked Questions
How do I enrol in a course?
Browse the course catalogue, select your course and follow the enrolment instructions provided on the course page.
Where can I find my enrolled courses?
Your enrolled courses can be found in your gpex onesite dashboard, which serves as your central learning hub.
My course is not showing. What should I do?
Confirm that your enrolment has been processed and that you are logged in with the correct account. If the course is still missing, contact support.
Do I need to re-register for upcoming sessions?
Requirements may vary depending on the course or program. Refer to the course information page or contact support for confirmation.
Mygpex course certificates
Learn how to set up your account and start accessing courses and resources.
Getting started with GPEx OneSite is simple and designed to help you quickly access your learning resources. Once your account is set up, you can log in to view your personalised dashboard, explore available courses, and begin your learning journey at your own pace. Navigate through course modules, track your progress, and access supporting materials all in one place. If you’re new to the platform, we recommend starting with the “Getting Started” guide above to familiarise yourself with key features and make the most of your experience.
Frequently Asked Questions
Where can I download my certificate?
Yes. Creating an account gives you access to gpex onesite, allowing you to enrol in courses, track your progress, manage certificates and access professional development opportunities in one place.
I completed my course but didn't receive a certificate. What should I do?
Yes. Creating an account gives you access to gpex onesite, allowing you to enrol in courses, track your progress, manage certificates and access professional development opportunities in one place.
Will my previous certificates still be available?
Yes. Creating an account gives you access to gpex onesite, allowing you to enrol in courses, track your progress, manage certificates and access professional development opportunities in one place.
How do I claim CPD?
Follow the course completion requirements and any CPD instructions provided within the course.
Will my CPD points still be recorded?
Yes. Creating an account gives you access to gpex onesite, allowing you to enrol in courses, track your progress, manage certificates and access professional development opportunities in one place.
Your learning progress
Keep track of your learning progress and understand what is required to complete your courses.
Your personalised dashboard makes it easy to view your enrolled courses, check your current activity and monitor your progress. Course completion may depend on finishing all required lessons, activities, quizzes or assessments. If your previous learning progress has been migrated from another platform, your course status may vary depending on the program. If something does not look right, contact support for assistance.
Frequently Asked Questions
How do I track my progress?
Your dashboard displays your enrolled courses, current activity and learning progress, helping you monitor your progress through each course.
Has my previous course progress been transferred?
Course migration arrangements may vary between programs. If you have concerns about migrated progress, please contact support.
Why is my course not marked as complete?
A course may require all lessons, activities, quizzes or assessments to be completed before completion is recorded. Ensure all course requirements have been met.
Do I need to restart my course?
Not necessarily. Course status depends on the migration and completion status of each course. If unsure, contact support.
Mygpex notifications & email communications
Manage your notification settings and make sure you receive important course updates and reminders.
GPEx OneSite may send emails about course activity, reminders and other learning updates. You can review your email address and communication preferences in your profile settings. If you are not receiving messages, check your junk or spam folder and confirm your details are correct. Following migration, some preferences may need to be updated. Contact support if notifications are still missing or being sent more than once.
Frequently Asked Questions
I am not receiving course emails or reminders.
Check your junk or spam folder and verify your email address within your profile settings.
Why am I receiving duplicate or missing notifications?
This can occur due to notification preferences, email filtering or account configuration issues. Contact support if the problem continues.
Are my email preferences transferred to gpex onesite?
Communication settings may vary following migration. Review your profile settings and update preferences as required.
Technical support
Troubleshoot technical issues affecting courses, quizzes, interactive activities and page performance.
For the best experience, use the latest version of a modern browser such as Google Chrome, Microsoft Edge, Safari or Firefox. If a page is not loading, the platform is running slowly or an activity is not working, try refreshing the page, checking your internet connection and clearing your browser cache. You may also need to disable browser extensions, close unused tabs or try another browser. If the issue continues, contact support and include any relevant screenshots or error messages.
Frequently Asked Questions
Which browser should I use?
For the best experience, use a current version of a modern web browser such as Microsoft Edge, Google Chrome, Safari or Firefox.
The course or page is not loading.
Try refreshing the page, clearing your browser cache, checking your internet connection and ensuring your browser is up to date.
Quizzes or interactive activities are not working.
Ensure your browser is current, disable browser extensions if necessary and try another browser. If the issue persists, contact support.
The platform is slow or freezing.
Check your internet connection, close unnecessary browser tabs and try reloading the page. If the issue continues, report the problem to support.
Support & assistance
Get help with account access, enrolments, learning progress, certificates and technical issues.
The GPEx support team can assist when you cannot find the answer you need in the Help Centre. When submitting a request, include your full name, email address, course name and a clear description of the issue. Screenshots, error messages and the steps you took before the issue occurred can also help the team investigate your request more effectively. Resolution times may vary depending on the complexity of the issue and the support required.
Frequently Asked Questions
Who do I contact for support?
For assistance with access, enrolments, learning progress, certificates or technical issues, use the Contact Support form within the Help Centre.
What information should I include when reporting an issue?
Please provide:
Your full name
Email address
Course name (if applicable)
Description of the issue
Screenshots or error messages (if available)
Steps taken before the issue occurred
Providing this information helps the support team investigate your request more effectively.
How long will it take to resolve my request?
Resolution times will vary depending on the complexity of the issue and the support required.
Still need help?
If you cannot find the answer you are looking for, submit a support request through the Help Centre and the gpex team will assist you.
Still need help?
Our team is here to support you